JetwayPulse ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our flight booking services. Please read this policy carefully. By using JetwayPulse, you agree to the practices described here.
1. Information We Collect
When you use JetwayPulse, we may collect the following types of information:
Personal Identification Information: Name, email address, phone number, date of birth, gender, and government-issued ID details provided during booking.
Payment Information: Credit/debit card numbers, billing address, and other payment details. Payment data is processed securely through PCI DSS-compliant payment processors and is never stored on our servers.
Travel Information: Departure and arrival airports, travel dates, cabin class preferences, passenger counts, and special service requests.
Technical Information: IP address, browser type, device type, operating system, pages visited, and time spent on our website — collected automatically through cookies and similar technologies.
Communications: Records of your correspondence with our support team, including emails, chat messages, and phone call logs.
2. How We Use Your Information
JetwayPulse uses the information we collect to:
• Process and confirm your flight bookings and payments.
• Send booking confirmations, e-tickets, and itinerary updates.
• Provide 24/7 customer support and respond to your inquiries.
• Personalize your experience and show you relevant flight deals.
• Improve our website, services, and booking processes.
• Comply with legal obligations and prevent fraud.
• Send promotional emails and exclusive offers (only with your consent; you may unsubscribe at any time).
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
Airlines and Travel Partners: To complete your booking, we share necessary passenger information (name, DOB, passport details) with the relevant airline or service provider. JetwayPulse is an independent travel booking platform and is not owned by, operated by, or affiliated with any airline; references to airline names exist solely to identify the travel options available through our service.
Payment Processors: Your payment details are transmitted securely to our certified payment gateway partners.
Legal Authorities: We may disclose information if required by law, court order, or to protect the rights, property, or safety of JetwayPulse, our customers, or the public.
Service Providers: We work with trusted third-party vendors (hosting, analytics, email delivery) who are contractually bound to keep your data confidential and use it only to perform services on our behalf.
4. Cookies and Tracking Technologies
JetwayPulse uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
• Remember your preferences and saved searches.
• Understand how visitors navigate our website.
• Deliver targeted advertisements and relevant offers.
• Measure the effectiveness of our marketing campaigns.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a set period).
5. Data Security
We take the security of your personal information seriously. JetwayPulse implements industry-standard security measures including:
• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI DSS compliance for all payment processing.
• Restricted access to personal data — only authorized personnel can access your information.
• Regular security audits and vulnerability assessments.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices to safeguard your data.
6. Data Retention
We retain your personal data only for as long as necessary to:
• Fulfill the purposes described in this Privacy Policy.
• Comply with applicable laws and regulations.
• Resolve disputes and enforce our agreements.
Booking records are typically retained for up to 7 years for legal and tax compliance. You may request deletion of your personal data at any time (subject to legal obligations) by contacting us at Info@jetwaypulse.com.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Deletion: Request deletion of your personal data ("right to be forgotten").
Right to Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to the processing of your data for marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at Info@jetwaypulse.com. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites, including airline websites, hotel portals, and travel tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
JetwayPulse does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at Info@jetwaypulse.com and we will take steps to delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
JetwayPulse Privacy Team
Email: Info@jetwaypulse.com
Available 24/7