Cancellation & Refund Policy

Cancellation terms are determined by the individual airline, hotel, or activity provider for each booking, and are governed by that provider's own rules and regulations. Please review the specific cancellation terms shown at checkout before completing your booking.

Refund eligibility for flights depends on the airline and fare rules. Many airlines allow a full refund when you cancel within 24 hours of booking. After that period, refundable fares may qualify for a refund, while non-refundable tickets may be eligible for an airline credit or travel voucher. Always check the fare conditions before booking.

Most hotel bookings can be cancelled for a full refund if cancelled before the property's cancellation deadline, which is shown at the time of booking. Non-refundable rates are not eligible for a refund, regardless of the payment method used.

Tours, transfers, and other activities can typically be refunded if cancelled before the provider's stated cancellation deadline. Some activities are strictly non-refundable. All refund terms for these services are set by the individual provider.

For refund questions specific to a third-party charge, we encourage you to contact the relevant provider (airline, hotel, or activity operator) directly, in addition to reaching out to our support team. All refunds are subject to the terms and conditions presented at the time of booking — reviewing those terms is the best way to understand the cancellation process, refund eligibility, and timelines for your specific booking.

We understand that plans don't always work out. Our refund process is simple and straightforward, with your convenience as the priority.

Refund eligibility is determined by the conditions set by the relevant service provider — airline, hotel, tour operator, or other partner. Some bookings are non-refundable, and others may carry a cancellation fee. We will always show you the applicable conditions before you complete your booking.

You can request a refund by contacting our support team via email or phone, available 24/7. Please have your booking reference number ready, along with a brief note on the reason for your cancellation.

Approved refunds are processed within 7–14 business days. Depending on your bank or card issuer, it may take a few additional business days for the amount to appear in your account. If your refund hasn't posted after this window, please reach out and we'll look into it.

If only part of your booking is refundable, we'll let you know in advance which charges are refundable and which are not. Our support team is available to answer any questions you have about your refund at every step.

If you have any questions about cancellations or refunds, please contact us: JetwayPulse Support Team Email: Info@jetwaypulse.com Available 24/7